Quotes by Patricia Kachura

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We found that there really was a desire for this kind of information. Our members want to know this information.
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The reason for that is that we felt that we needed some sort of record to keep track of who is putting the names on the list.
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We thought that there was a need for a place for consumers to complain so that we could be sure our members took their names off the list.
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Members are required to delete or suppress names before that mailing goes out.